I purchased MemorySparx in 2017, why is the latest version asking me to sign in?

If you purchased MemorySparx One from the App Store in 2017, you are part of our early adopter program.  You will not need to pay for a MemorySparx One membership but you will need to create an account.  You can use the same email address that you provided when you first purchased the app.  You will also need to specify a password.  If you need help or have questions please don't hesitate to email us at support@emmetros.com.

Update the app in App Store

  1. On your iPad, click App Store.

  2. Click Updates.

  3. Click Update beside MemorySparx One in the list.

Create a MemorySparx One account and sign in

Before you begin:  Ensure that you have fully closed any open instances of the app.  This video explains how to fully close an app

  1. Open the MemorySparx One app.  A screen will appear saying "We've upgraded MemorySparx...".

  2. Click Create an account.  

  3. Type the following information:

    • Name - the first and last name you'd like us to use to refer to you.

    • Email - the email address you'll use for sign in.

    • Password - the password you'll use for sign in.  The password must contain at least six characters, including one number, one letter, and one of the following special characters:  !@#%^$*

  4. Review the updated Terms of Service and Privacy Policy; if acceptable check the box.

  5. Click Sign up. 

  6. The next screen should say, "You're all set!". On the top left corner of this screen, click Back.

  7. Sign in to the MemorySparx app using the email address and password you just created. The content from your app will be copied to the new version of the app and to our secure servers.  It may take a few moments.  After this completes you can use the app.

If you don't see the content that you had previously added to the app, please contact us immediately at support@emmetros.com.

 

 Upgrade message in app

Upgrade message in app

 Create an account screen

Create an account screen

 Adding your content to our secure servers

Adding your content to our secure servers

Emmetros Webmaster