Where do you save my personal information?

At Emmetros Limited, we take your privacy very seriously.

Your data is saved directly on your iPad and is synchronized periodically to Emmetros Limited’s servers. By also saving your data to our servers, we are able to provide additional features including: allowing you to share your data between multiple devices, support for multiple accounts on one iPad, improving the ability of our team to support you, and creating a backup that can be restored should you ever lose your data by accidentally removing MemorySparx One or losing your iPad.

When you register for a MemorySparx One account, you will be prompted to provide an email address and password. This password is not known to anyone else but you, and should not be shared with others.

After account registration, your MemorySparx One account will remain active on your iPad unless the app is closed (to close an app, double-click the home button on your iPad, swipe left or right to find the app, then swipe upwards to close it). If you are concerned that others who have physical access to your iPad can access your personal information, you can choose to “Sign out” from the app menu. Signing out will require you to re-enter your password next time you open MemorySparx One.

When you create your MemorySparx One account, the personal information you add to MemorySparx One is yours, and we will not share with or sell your information to 3rd parties. Your data cannot be accessed by Emmetros Limited’s employees unless specifically granted access on a per-need basis, and any sensitive pieces of data (i.e medication records) are redacted, which means that our team cannot view this information. We may occasionally perform analysis of the data on our servers, but this data will be anonymized with no direct correlation to any of our customers.

Our products are engineered to utilize the latest security standards and technologies to ensure that your data remains safe. These technologies include, but are not limited to: encryption within MemorySparx One’s database, SSL encryption when transmitting data to our servers, encryption at rest within Emmetros Limited’s databases, OAuth 2.0 token based security, firewalls, and encrypted server storage. All encryption is performed using industry standard AES-256 bit encryption.

Emmetros Webmaster